Chris Barr <p><b>I&amp;M Electric only accepts returns made within the first 21 days from shipment.**</b></p> <p>Should you find it necessary to return any merchandise, it must be shipped within this 21-day period. All returned items must include a Return Authorization Number, be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.</p> <p>Warranty processing times usually takes 4-8 weeks.</p> <p>Contact us via <b><span class="caps">EMAIL</span></b> if you require a return and we will issue a RA number.</p> <p>You will need to include the following in your e-mail:</p> <p>Order # <br /> Web receipt # <br /> Name [First, Last] <br /> Reason [Exchange, Refund, Warranty] <br /> Additional detailed comments<br /> You will receive an RA# within 12-48 hours. <br /> Once you have received the RA# via email from I&amp;M Electric Ltd you can pack up your box. <br /> Include a copy of original web receipt.</p> <p>You are responsible for All shipping costs for returned items. We will only refund the shipping costs if the return is a result of our error.</p> <p>Upon receipt and examination of your product, an exchange or refund will be given.</p> 2009-09-16T22:16:37-04:00 refund-policy 3489372 2009-09-16T22:16:37-04:00 336262 2009-09-21T20:35:47-04:00 <b>I&M Electric only accepts returns made within the first 21 days from shipment.**</b> Should you find it necessary to return any merchandise, it must be shipped within this 21-day period. All returned items must include a Return Authorization Number, be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges. Warranty processing times usually takes 4-8 weeks. Contact us via <b>EMAIL</b> if you require a return and we will issue a RA number. You will need to include the following in your e-mail: Order # Web receipt # Name [First, Last] Reason [Exchange, Refund, Warranty] Additional detailed comments You will receive an RA# within 12-48 hours. Once you have received the RA# via email from I&M Electric Ltd you can pack up your box. Include a copy of original web receipt. You are responsible for All shipping costs for returned items. We will only refund the shipping costs if the return is a result of our error. Upon receipt and examination of your product, an exchange or refund will be given.